Guarantees ! - Upgrades, Money Back, Privacy
This page covers some policies that are very important to our customers !

Exam Guarantee


EXAM GUARANTEE--

YOU WILL PASS THE CERTIFICATION EXAMS
- we guarantee it!

YES! We guarantee YOU WILL PASS THE MICROSOFT and/or COMPTIA CERTIFICATION EXAMS if you use our material! If the registered user fails any one certification exam twice after using our study material - showing us 2 scores of 95% or better on two different practice exams, within 180 days of purchase and can show proof of failure for the exam, then the corresponding training package may be returned for a refund of the purchase price, less shipping and handling charges. This guarantee applies only to products purchased directly from Specialized Solutions, Inc.

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UPGRADE POLICY--

What happens if the industry's certification tests change?

When a certification test changes and Specialized Solutions produces an upgrade for the certification program, we offer our previous customers free upgrades on the videos and interactive CD-ROM's for up to 1 year. The customer simply returns their old videos, or CD-ROMs, and receives the new ones absolutely free. These upgrades do not include the textbooks or test engines, but Specialized Solutions does offer these packages at substantially reduced prices.


What if I want to keep my old videos, but still need to get the upgraded version?

Specialized Solutions always offers an extremely low upgrade price to customers who do not want to send in their old videos. This way our customers can keep their information on the old technology as well as stay current with the new.


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Online Privacy Policy--

Customer Identifiable Information

Specialized Solutions recognizes that the growth of online services, including Internet services, has created additional privacy concerns, particularly for consumers.

Specialized Solutions online privacy concern focuses on the protection of a customer profile that an individual or other customer reasonably expects to be kept private. The customer profile is information that can be associated with a specific individual or entity, including, for example, a customer's name, address, telephone number, e-mail address, and information about online activities that are directly linked to them.

It is common practice and often a necessity for companies, governments, or other organizations to collect customer identifiable information in order to conduct business and offer services. For example, Specialized Solutions is an authorized education center specializing in technical training and certification programs. We collect customer identifiable information such as name, address, telephone number, and a variety of other information in the course of billing and providing technical training services to a customer.

Our privacy policy and practices encompass a couple of commitments that we make to you, our customers:

  1. We pledge that Specialized Solutions, Inc. will not use information about you without your permission.
  2. We pledge that we will provide means for you to communicate your privacy concerns to us and that we will respond to them thoughtfully and promptly.

Specialized Solutions has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure.

All sales are final.


Call Us @ 1.800.942.1660
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